Enterprise Vault Event 13360 Errors - Troubleshooting Digest
Article ID: 100038204
Updated On:
Description
Description
Information on resolving the most common problems related to Enterprise Vault (EV) Event ID 13360 / V-437-13360. Event 13360 can occur in EV for numerous reasons with many accompanying event IDs. It relates to a failed function or argument being run against the database.
Use the infomation in the below tables to interpret the error message and diagnose the potential solution
| Sample Event | Example | Description |
| Event ID | 13360 | Relates to the Veritas Enterprise Vault Error message number. |
| Category | Storage Management | Identifies the EV process that generated the error. |
| Description | An error was detected while accessing the Vault Database 'EVDATABASE' | References the SQL database that experienced the fault. |
| Description | The user does not have permission to perform this action. | References the fundamental exception that occurred at the time of execution. |
| SQL Command | usps_GetTransactionLogSize | Illustrates the command or stored procedure that generated the message. |
| HRESULT | 0x80040e14 | Generic hexadecimal representation of the error. This will categorize the type of error message that was generated by the corresponding Event ID. |
Click on the HRESULT values in the table below for links to available solutions.
| HRESULT | Description | Definition |
| 0x80040e14 | DB_E_ERRORSINCOMMAND | Relates to an element missing from the SQL installation as well as one or more errors occurred during processing of command. |
| 0x80040e2f | DB_E_INTEGRITYVIOLATION | Index or primary key cannot contain a Null value |
| 0xc0043433 | DB_E_INVALIDUSER | Login OR connection failed |
| 0x80040e07 | DB_E_CANTCONVERTVALUE | Data or literal value could not be converted to the type of the column in the data source and a type mismatch in criteria expression |
| 0x80040e57 | DB_E_DATAOVERFLOW | Literal value in the command exceeded the range of the type of the associated column |
| 0x80040e37 | DB_E_NOTABLE | Table does not exist. |
| HRESULT 0x80040e14 | Article # |
| Permissions to gather SQL transaction log size | 000033031 |
| Deleting a Vault Store or Vault Store Partition with 8453 | 000089681 |
| Event 13360 when accessing items from vault | 100022777 |
| The item is no longer in the vault with 8452 8453 and 2778 | 000090822 |
| The SQL Server cannot obtain a LOCK resource at this time | 000033478 |
| EVDominoHousekeeping task fails to initialize if the EV Domino Gateway is clustered | 000040395 |
| Scheduled run of the archiving task - Error during execution of UpdateExchangeMbxArchiveFolder | 000018808 |
| Stored procedure GetObjectSecurity - 13360, 8453 and 8390 in the Event Logs | 000076583 |
| Collation conflicts in the SQL database prevent the execution of stored procedures | 000087856 |
| HRESULT 0x80040e2f | Article # |
| User account access to the database | 000032890 |
| Domino directory group name with 8453 | 000034237 |
| Unable to delete EV Server from Admin console | 000016852 |
| Event ID 13360 logged on Storage service restart | 000024523 |
| HRESULT 0xc0043433 | Article # |
| SQL database deadlock accessing the Vault Database | 000087808 |
| Event ID 13360 after moving SQL databases with named instances | 000036709 |
| HRESULT 0x80040e07 | Article # |
| Error converting data type varchar to datetime with 6796 | 000037477 |
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Internal Notes
The content of this document is referenced in Veritas Quick Assist. Do not make changes to this article. If you would like changes to be made to this content, use the Information Manager feedback feature. Alternatively, you can send an e-mail to the owner or the Enterprise Vault Knowledge Management team DL-CS-KM.
Please see 100009332 for additional solutions that are categorized as Internal.
Issue/Introduction
