Description

The Native Rendering default timeout values are set to not have the system spend too much time on any one document. As a result, the system will be prevented from finishing abnormally large or complex documents.  The system is designed to flag a timeout error and move on to the next document. It is possible to tune the native rendering timeout settings much higher than the default values in order to render large or complex documents into an image format.  After the problem documents are rendered, these configuration settings should be returned back to the default settings.

For Clearwell version 7.1.2  and beyond the caching task has been enhanced to allow the user to handle documents that are harder to render. The user can now better fine tune the cache job parameters and include all of the problem documents. For help setting and running a caching job consult the HowTo "How to increase the timeout when rendering a native document" attached below.   Also some default settings can be tuned with respect to Native Rendering (IGC) below is a list of configuration settings and a good rule of thumb for reconfiguring the settings

(3x Default value)
(applicable to all versions of Clearwell)

esa.netit.timeout.max = 10800000 (default = 3600000)

esa.netit.timeout.skipconversion = 21600000   (default = 7200000)

For Clearwell version V7.1.1 and below the user can tune the default settings below as needed.  A good rule of thumb for tuning is listed below. 

(3x Default value)
(applicable to all versions of Clearwell)

esa.netit.timeout.max = 10800000 (default = 3600000)

esa.netit.timeout.skipconversion = 21600000   (default = 7200000)

(Only applies to V7.1.1 and below) -

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(2x Default value for the settings below are 180000)

esa.netit.fileid.shortname.netit.Docs = 360000

esa.netit.fileid.shortname.netit.EML = 360000

esa.netit.fileid.shortname.netit.Excel = 360000

esa.netit.fileid.shortname.netit.Other = 360000

esa.netit.fileid.shortname.netit.PDF = 360000

esa.netit.fileid.shortname.netit.otherdocs = 360000

esa.netit.fileid.shortname.stellent.Docs = 360000

esa.netit.fileid.shortname.stellent.EML = 360000

esa.netit.fileid.shortname.stellent.Excel = 360000

esa.netit.fileid.shortname.stellent.Other = 360000

esa.netit.fileid.shortname.stellent.PDF = 360000

esa.netit.fileid.shortname.stellent.otherdocs = 360000

 Note: 
- All the native rendering (IGC) related timeout settings are in Milliseconds per Megabyte of document
- In order for these settings to take affect services have to be stopped and restarted. 
- If the problem documents have already produced errors it may be necessary to clear native errors as described in the related article.