How to troubleshoot Event 41312 errors
Article ID: 100038477
Updated On:
Description
Description
Information on resolving the most common problems related to Enterprise Vault (EV) Event ID 41312 / V-437-41312. Event 41312 can occur in EV for numerous reasons with many accompanying event IDs.
Event 41312 indicates there was a problem with the startup of the Enterprise Vault Indexing Service. The table below illustrates more information about the error. Pay close attention to the event category, description and exception within the Event ID. These identifiers help determine the cause of the error and point to the resolution.
| Sample Event | Example | Description |
| Event ID | 41312 | Relates to the Veritas Enterprise Vault Error message number |
| Event or Task Category | Index Admin Service | Identifies the Enterprise Vault process that generated the error |
| Description | The Indexing service could not complete all the required startup routine | Illustrates that a program fault occurred at the time of execution |
| Exception | Service will be stopped | A further illustration of the fault and why it occurred |
For more information about Event 41312 and additional events related to the Indexing service see HOWTO56268.
The solutions listed below are applicable to all Enterprise Vault products:
| Description of Issue | TECH # |
| Could not obtain the service entry identifier for this service. Service will be stopped." Enterprise Vault Indexing service cannot start | 000086449 |
| Problem starting the Indexing Service "The remote server returned an error: (404) Not Found." | 000085962 |
| Event ID 41369 and 41335 An error occured while trying to start indexing engine | 000087486 |
| Event ID 41370, 41335, 41312 Indexing service will not start after moving the indexes; | 000015207 |
| Event ID 41370, 41335, 41312 - Unable to connect to the EVIndexing virtual directory in IIS | 000013497 |
| The Enterprise Vault 10 Indexing Service could not complete all the required startup routines and therefore fails to start. | 000087698 |
| Event ID 41370, 41335, 41312 Indexing service will not start after moving the indexes; | 000015207 |
| Server cache is not configured for this computer. Service will be stopped. | 000014155 |
| Event ID 41293, 40966, 41312 Indexing Service start up error: Child process timeout | 000019559 |
| Event ID 41370, 41335 and 41312 are logged and the Indexing Service Fails to Start | 000013548 |
| Event ID 41312 are logged and the Indexing Service Fails to Start when adding VSA account to IIS_IUSRS group. | 100047016 |
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Issue/Introduction
