Description

This document will walk you through the Pre-Requisites and the Steps of Installing ActiveX via Managed Deployment.

***Note: If you are attempting to install The Clearwell Native Viewer ActiveX control On Demand please see article HOWTO95442***

Prerequisites:
Regardless of which installation approach used, the Clearwell Native Viewer requires installing the following prerequisite components, prior to running on a computer:

Microsoft Windows:
Windows XP, Vista, Windows 7, Windows 8 (non Metro), Server 2003, and Server 2008 are all supported operating systems. Due to the nature of the add-on application (delivery as an ActiveX control), use on other operating systems is not supported. In order to use this feature, a terminal services-based deployment is recommended to accommodate clients using other operating systems.

Browser: Internet Explorer 8 or greater
The Clearwell eDiscovery platform supports IE8, IE9 and IE10.

Managed Deployment:
Clearwell provides a Windows Installer-based (MSI) version of the control, which can be deployed on a per-machine basis. The behavior of the installer differs somewhat from the installation on demand approach, and is recommended for deployment scenarios where any of the following are true:

-Multiple users log into the system, either concurrent or not (such as terminal services, Citrix® environments, or shared workstations)
-Users have restricted permissions
-User account control cannot be disabled
-Roaming profiles are in use

If moving forward with a managed deployment approach, an administrator can install the installer either on a baseline image, or deploy the installer using a push/pull deployment mechanism (such as Altiris™, SMS™, or Active Directory Group Policy). This requires two additional prerequisites:

Microsoft Visual C++ 2008 SP1 runtime:
The Microsoft Visual C++ 2008 SP1 runtime must be installed. Without the runtime installed, users will encounter issues attempting to launch the viewer.
 
Trusted Site:
Users accessing any/all Clearwell eDiscovery Platform servers must be added to the Trusted Sites (or Local Intranet) zone of Internet Explorer. Without adding the site to one of these privileged zones, the system will revert to the behavior of the installation On Demand approach. This addition (or wildcard addition based on domain) can be done using a managed deployment approach as well.

Managed Deployment Installation:

There are two general approaches for using a Windows Installer-based installer for the Clearwell Native Viewer: Manual installation or Enterprise deployment.
In either case, an administrator will need to log in to the target computer, and run the Clearwell Native Viewer installer.

Location:

D:\CW\\Utilities\NativeViewer

Manual Installation:

To install the Clearwell Native Viewer using a Managed Deployment approach:
 

1. Log in to the target computer and run the Clearwell Native Viewer (ActiveX control) installer.

Note: The computer must have the Microsoft Visual C++ 2008 SP1 runtime installed. Without this runtime installed, certain components of the viewer will not work as expected; a warning appears if the component is not installed or out of date.

2. Once complete, run the Clearwell Native Viewer (ActiveX) installer.

The InstallShield Wizard opens, and will walk through the remaining steps for Native Viewer installation.

Once installation is complete, the Clearwell Native Viewer becomes available for uninstall through the Control Panel.

3. Finally, browse to a Clearwell appliance, log on, and open a case to view in Review

On the review screen, click the View drop-down menu and select Native/Image view.

If a yellow bar appears at the top of the page, it indicates that either:
 

A. The computer does not have the viewer installed (verify through the Control Panel’s Add or Remove Programs utility).
 

B. The site you are accessing is not a member of either the Local Intranet, or the Trusted Sites zone in Internet Explorer. As a member of either of these zones, the website has permission to launch the ActiveX control installed by the installer.
 

To validate that a site is in one of these trusted zones, from your browser, either:
 

• Verify that the site is in use either by going to File > Tools > Internet Options and clicking the Security tab (see Appendix),
Or
• Browse to the site, and check the status shown at the bottom right of the Internet Explorer window, in the status bar:

Enterprise Deployment:
 

To deploy this product enterprise-wide, administrators can use any standard Managed deployment application. Veritas Clearwell validates using both Microsoft Systems Management Server and Active Directory group policy (Software Installation) deployment as managed deployment applications.

Since this is a typical InstallShield installer, any of the InstallShield options can be used to manage the deployment. For example, to deploy the installer quietly, simply run the following command:
C:\WINDOWS>msiexec /I “Clearwell Native Viewer (ActiveX).msi” /qn
 

Administrators can use any of the standard Windows Installer commands. For more information, refer to Microsoft’s standard installer command line options at:
https://msdn.microsoft.com/en-us/library/windows/desktop/aa367988(v=vs.85).aspx