Description

Clearwell v7.1.3 through the current version has the ability to be installed to a drive other than the default D:. When Clearwell is installed to a drive letter other than D: there are several configuration files that contain path/unc information with the updated drive letter. Some issues may occur if these files are ever reverted or overwritten with the default drive letter (D:) when Clearwell is installed to a drive letter other than D:.

To update these configuration files, please use the following steps:

Step 1

Stop all Clearwell services before proceeding

Note: If Clearwell is setup in a Cluster all nodes services will need to be stopped before proceeding. (Be sure to stop all Worker nodes before stopping the Cluster Master)

Step 2

Go to " (Drive Letter):\CW\Vxxx\config\configs"
Make a copy of the "default.properties" and save it to the desktop as "default.properties.backup" for a backup
Open the "default.properties" file in " (Driver Letter):\CW\Vxxx\config\configs" and make the following changes:

• esa.audio.nexidia.data_dir=(Drive Letter):/Nexidia/Search Grid
• esa.upgrade.patchRepo.baseDir=\\\\%[master.host.name]\\(Drive Letter)$\\CWShared\\PatchRepo

Additionally check to see if the property "esa.utility.installdrive" and "esa.common.telemetry.enable" exists in the "default.properties" file
If they do not exist, add them to the end of the file on a new line in the following format:

• esa.utility.installdrive=(Drive Letter):
• esa.common.telemetry.enable=false

Save "default.properties" and close it

Step 3

Go to " (Drive Letter):\CW\Vxxx\config\configs\esauser"
Make a copy of the "config.properties" and save it to the desktop as "config.properties.backup" for a backup
Open the "config.properties" file in " (Driver Letter):\CW\Vxxx\config\configs\esauser" and make the following changes:

• esa.packages.defaultDrive=(Drive Letter):

Note: If Clearwell is setup in a cluster the above steps will need to be done on all nodes before starting proceeding

Step 4

Open the "Clearwell Utility" on the Clearwell server desktop
Select option 7 and follow the prompts to run a rebuild of the Configuration files
Verify that the ending line shows "Build Successful"

Note: If Clearwell is setup in a cluster be sure to start services on the Cluster Master first before starting services on the Worker nodes

 

Notes

How to change the drive letter configuration for Clearwell