A popup error occurs when attempting to review a document
Article ID: 100039655
Updated On:
Description
Error Message
Communication with Brava! Server error:Server Details:
failed to initialize.
HTTP Response Code is 500, not 2XX.
Cause
Upon review of the brava server log, the following error is seen
Upon review of the catalina log, the following error is seen
The following services are found to be stopped
esaIGCBravaLicenseService
esaIGCJobProcessor
The services could be failing to start due to the following reasons
SEVERE: Allocate exception for servlet PropertiesServlet
javam.servlet.ServletException: Cannot contact a License ServerUpon review of the catalina log, the following error is seen
com.infograph.httpserver.LicenseServers pingEachServer
SEVERE: License Server Down: localhostThe following services are found to be stopped
esaIGCBravaLicenseService
esaIGCJobProcessor
The services could be failing to start due to the following reasons
Reason 1
Not able to start due to a logon failure
Reason 2
Permissions are not set correctly for the accounts assigned to the services
Not able to start due to a logon failure
Reason 2
Permissions are not set correctly for the accounts assigned to the services
Resolution
To correct the issue, follow the solutions below
Solution 1
Check to see if the password changed for the account assigned to the services
Solution 2
Check to see if the password changed for the account assigned to the services
Solution 2
Ensure that the permissions are correctly applied to the account assigned to the services
Issue/Introduction
When attempting to review a document in native or redaction view, the following popup error is displayed
Was this article helpful?
Yes
No
Powered by
