Troubleshooting template profile configuration error

If your collection task fails, you should first check the "ExchCollection_output.log" available at D:\CW\V90\logs. You may see the following error message:
"Please verify that 'BPOSExchangeTemplateProfile-OL2013-Do not Delete' profile is correctly configured. Reconfigure this Outlook profile using manual configuration option and then retry the collection tasks."

To configure the Outlook template profile

1. Log on to the box as the Exchange Source Account.
2. Go to Control Panel, and then click Mail (32-bit). The Mail dialog appears.
3. If a profile with the name "BPOSExchangeTemplateProfile-OL2013-Do not Delete" already exists, then remove that profile.
4. Click Add. The New Profile dialog appears.
5. Create a new profile with the profile name "BPOSExchangeTemplateProfile-OL2013-Do not Delete".

5. Click OK. The Add New Account dialog appears.
   
6. Keep the default selections under E-mail Account.
7. Click Next. The Windows Security dialog appears.
8. Enter the Exchange source account credentials and select the Remember my credentials check box. Click OK. The Add Account screen appears.
   
9. Select the Change account settings check box. Click Next.
   
10. Deselect the Use Cached Exchange Mode check box.
    
11. Click Finish. 

1. Set the value for the property esa.icp.collection.exchange.RetrieveHomeServerDetails as true by using System > Support Features > Property Browser.
2. Make registry key changes:
   • Log on to the box as the Exchange Source Account.
   • Close all Microsoft applications.
   • Start Registry Editor: regedit.exe
   • Enable Autodiscover service for non-Outlook applications:
     • Select the following registry key:
       HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Cached Mode
     • On the Edit menu, point to New, and then select DWORD Value.
     • Enter AllowAutoDiscoverForNonOutlook, and then press Enter.
     • In the Details pane, press and hold (or right-click) AllowAutoDiscoverForNonOutlook, and then select Modify.
     • In the Value data box, enter 1, and then select OK.
   • Configure Outlook behavior to allow HTTP redirection:
     • Select the following registry key:
       HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\Outlook\AutoDiscover\RedirectServers
       Note: You can also use the following registry subkey:
       HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\AutoDiscover\RedirectServers
     • Click the Edit menu, point to New, and then click String Value.
     • Type the name of the HTTPS server to which AutoDiscover can be redirected without prompting for confirmation from the user, and then press ENTER. For example, to allow redirection to https://autodiscover-s.outlook.com, the first String Value (REG_SZ) name would be:
       autodiscover-s.outlook.com
     • There is no need to add text to the Value data box. The Data column should remain empty for the string values that you create.
     • To add additional HTTPS servers to which AutoDiscover can be redirected without displaying a warning, repeat steps b, c, and d for each server.
   • Exit Registry Editor.