Error Message

This can be caused by the installation wizard not being able to perform certain operations in the Windows temp folder when it is not located on the C Drive.

To confirm the issue:

- Locate the PreReqScan.dll within the Installation Media ( :\Veritas Enterprise Vault\Server\x64\program files\Enterprise Vault\Support)

- Copy the DLL to the current Temp folder location.

- Attempt to register the dll using the command "regsvr32 path\PreReqScan.dll"

- This will fail and display a message similar to the following:

- Next, copy the PreReqScan.dll to the C drive and run the register command again.

- If this is Successful. Follow the steps in the solution below.

Open the Windows Environment Variables and move the Windows Temp folders temporarily to the C drive. Reboot the Server and run the installation wizard again. Once the Installation is complete. You may move the Temp folder back to their destination.