DA Export may fail on certain items with the following error: "Failed to retrieve. An internal failure occurred. Internal error "unspecified error 0x80004005".
Article ID: 100041487
Updated On:
Description
Error Message
Source: Enterprise Vault
Event ID: 6287
Task Category: Web Application (WP)
Level: Warning
Computer: EV01
Description:
Unable to fetch item from "EV01".
Reason: Access denied
Saveset Id: 201509164943908~201509161565550000~Z~D321C5F704D3F1128E7CD67FAF312345
Archive Name: Archive1
Archive Folder Path: Test
Reference: GetOnlineAttachmentFileSize2
Additionally a Dtrace during an EVSVR DumpSaveset operation on the item will show the following:
ERROR: Failed to get recombined saveset. Error: Unspecified error (0x80004005)
Event Output: Unable to complete retrieval request Reason: <0x8004011b> Vault:Archive1 Vault Id: 1AB1E366F2C3B5947A1234E4A2F709F331110000ev01
Item Id: 201509164943908~201509161565550000~Z~D321C5F704D3F1128E7CD67FAF312345 Reference: Vault/RI Extended Item Info: Supplementary Info:
ERROR: GetRecombinedSaveset failed. Error: Unspecified error (0x80004005)
Getting DVS File and SIS Part files
Centera Partition: VaultStore Ptn41; Collected: true; Clip-Id: E6URBS58ISHVRe3QIEENHHTJ9NTG41BQ1JFJCT0O4JCF1E5I24D32
Event Output: Unable to complete retrieval request Reason: <0x8004011b> Vault:Archive1 Vault Id: 1AB1E366F2C3B5947A1234E4A2F709F331110000ev01
Item Id: 201509164943908~201509161565550000~Z~D321C5F704D3F1128E7CD67FAF312345 Reference: Vault/RI Extended Item Info: Supplementary Info:
CDF written to: C:\DSOutput\EVSVR_DumpSaveset_20171211155016\Parts\DS_E6URBS58ISHVRe3QIEENHHTJ9NTG41BQ1JFJCT0O4JCF1E5I24D32.CDF.xml
ERROR: GetConstituentParts failed. Error: <0x8004011b>
Cause
This occurs when emails have a large Recipient and/or Attachment list. By default, Outlook does not allow any items that have more than 2048 attachments or more than 2048 recipients to be opened.
Resolution
As part of the EV best practices, the following two registry keys should be in place on all EV servers:
Location: HKEY_CURRENT_USER\Software\Microsoft\Office\version\Outlook\Options\Mail
Dword: RecipientMax
Value: (hex) ffffffff
Location: HKEY_CURRENT_USER\Software\Microsoft\Office\version\Outlook\Options\Mail
Dword: AttachmentMax
Value: (hex) ffffffff
In both location paths, the italicized version should be replaced with the corresponding version number of Outlook:
Outlook 2007: 12.0
Outlook 2010: 14.0
Outlook 2013: 15.0
Outlook 2016: 16.0
It may be required to restart Outlook and the Enterprise Vault services before the settings take effect.
Note: These best practice registry settings should be in place on all EV servers. They can be set during initial EV setup via a checkbox in the installation wizard, or they can be added manually at any time.
For more information on how to run the EVSVR Dumpsaveset operation, see article: 100022284
Veritas Enterprise Vault Discovery Accelerator Installation Guide: https://www.veritas.com/support/en_US/doc/16011310-166116504-0/v101482023-166116504
DA export of a case fails 8 times out of 1039 items with the errors shown. This has been recreated several times.
Issue/Introduction
