When the FSA Reporting URL is configured to use HTTPS FSA Reporting cannot be configured in the VAC

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Article ID: 100041703

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Updated On:

Description

Error Message

When expanding the File Servers container in the VAC, or when getting properties of a particular file server and switching to the Reporting Data Collection tab the following error occurs:

Enterprise Vault cannot access the FSA Reporting Web service at '<https://EVServer/FSAReporting/FSAReporting.asmx>'. Enterprise Vault may not display the correct FSA Reporting settings, and may not save FSA Reporting settings.

A DTrace of the MMC will show:

GetFSAReportingWSURL - Web service Addresses obtained from database = ||
GetFSAReportingWSURL - Initial count of Web service URLs  = 1
GetFSAReportingWSURL - Index selected  = 0
GetFSAReportingWSURL - Web service URL obtained from database = https://EVServer.EV.Local
GetFSAReportingWSURL - Checking if Web service at URL https://EVServer.EV.Local/FSAReporting/FSAReporting.asmx is reachable...
IsFSAReportingWebServiceRunning - Entered
IsFSAReportingWebServiceRunning - Web service URL passed to the function https://EVServer.EV.Local/FSAReporting/FSAReporting.asmx
{WebServiceClient::WebServiceClient} (Entry)
{WebServiceClient::WebServiceClient} (Exit) Status: [Success]
{WebServiceClient::SetUrl} (Entry)
{WebServiceClient::SetUrl:#115} Connection to webservice at [https://EVServer.EV.Local/FSAReporting/FSAReporting.asmx] ready.
{WebServiceClient::SetUrl} (Exit) Status: [Success]
IsFSAReportingWebServiceRunning- could not check whether the web service is running or not,returning FALSE
GetFSAReportingWSURL - Web service at URL https://EVServer.EV.Local/FSAReporting/FSAReporting.asmx is NOT reachable.
GetFSAReportingWSURL - None of the web service from the list is reachable. Returning last checked URL https://EVServer.EV.Local/FSAReporting/FSAReporting.asmx
...
In CACFileServers::PopulateChildren() , the web service at location https://EVServer.EV.Local/FSAReporting/FSAReporting.asmx is not running

Cause

A change was made in Enterprise Vault 12.0 with how connections to URLs were made in the Vault Administration Console (VAC) for validating the URL, this change worked well with http URLs unfortunately an https URL would always fail.

Resolution

This issue has been addressed in the following release:

Enterprise Vault 12.2.1
https://www.veritas.com/docs/100034312

Attempting to configure FSA Reporting, however the VAC gives an error stating it cannot connect to the FSAReporting.asmx when using https.

Issue/Introduction

Attempting to configure FSA Reporting in Enterprise Vault 12.0.x through 12.2.0, however the VAC gives an error stating it cannot connect to the FSAReporting.asmx when using https. If FSA Reporting is already configured the status cannot be displayed in the VAC with a similar error.

Additional Information

JIRA: CFT-501
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