Installation fails with 'Append properties to esauser\config.properties failed'

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Article ID: 100041756

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Description

Error Message

<< cwinstall log >>

Build return error code 255: perl cwinstall_util.pl D:\CW\V90 appendConfigProp_for64bit_cdrive
Append properties to esauser\config.properties (for 64bit OS, C drive, adapter list) failed.

 

Cause

Another program is installed that is using a different verion of Perl

 

Resolution

  • Open a CMD prompt and enter the following command:  where perl.exe
    • The order in which they are listed is the order in which they are executed
    • If the version of Perl used by eDiscovery is not the first one listed, modify the Path Environmental Variable and change the path in order to have the proper order for the Perl variables. 
    • For example:  C:\Perl\Perl\bin;C:\Perl\c\bin;C:\Perl\perl\site\bin.

 

Issue/Introduction

Clearwell installation fails with 'Append properties to esauser\config.properties failed'

Additional Information

JIRA: ESA-43342
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