Error Message

In any snippet or text view, clicking the 'Next Hit' arrow highlights finds no keywords and highlights the error "Search term hit not found".

eDiscovery indexes not only the visible name and content of loose files, it also indexes the hidden file attributes called metadata. For the most common file types, such as Microsoft Office or Adobe Acrobat files, this information is shown in the snippet or text views of the item and corresponds to the information found in the file's Windows Property Details.

For less common file types, limited or no file useful metadata is shown in text review mode, even though there may be searchable metadata associated with the file.  For example, a file with the extension XML does not show metadata in text review but has the minimum metadata file description:  Extensible Markup Language File.  A single keyword search for any of the four words; Extensible, Markup, Language or File, will result in a false positive search hit.

The following freeform search can be used to identify items that contain the 'missing' keyword in a file's metadata but is not found in the file's name or content.

1.  Create a tag to be used to identify items that are returning the error "Search term hit not found".

2.  Run a Freeform search in Analysis & Review > Advanced Search to identify items with the keyword in the metadata but not in the file name or content.
    A.  In the Style, select Freeform.  This will replace the Keywords sub-section with a Queries sub-section.
    B.  In the '... and apply this file query' box enter the following:
        i. +(u_NEAMetadata:)-(u_NEAContent:)    
    Notes:
        Replace , braces and all, with your single keyword value.
        The 'Apply this message query:' box only applies to emails and not their attachments or loose files.

3.  Tag the search results from step 2 with the tag created in step 1.
    Notes:
        The search and tagging will have to be run for each keyword if multiple keywords were used in the original boolean OR'ed search.

4.  To find only reviewable documents with the , run the following Advanced Search.
    A.  Keywords > Any of these words:  
    B.  Tags > Find items that have > NONE of the tags > select the keyword tag from step 1.
    C.  Run Search

For more information on Freeform Searches, see knowledge article 100038407