HTTP Error 403.14 is logged when accessing the EVBAAdmin website

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Article ID: 100042231

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Updated On:

Description

Error Message

HTTP Error 403.14 - Forbidden
The Web server is configured to not list the contents of this directory. Most likely causes:
A default document is not configured for the requested URL, and directory browsing is not enabled on the server.

Detailed Error Information:
Module    DirectoryListingModule
Notification    ExecuteRequestHandler
Handler    StaticFile4.00
Error Code    0x00000000
Requested URL    http://localhost:80/EVBAAdmin
Physical Path    \Program Files (x86)\Enterprise Vault Business Accelerator\AcceleratorAdminWeb
Logon Method    Negotiate
Logon User

More Information:
This error occurs when a document is not specified in the URL, no default document is specified for the Web site or application, and directory listing is not enabled for the Web site or application. This setting may be disabled on purpose to secure the contents of the server.

 

Cause

The error lists the possible causes:
- A default document is not configured for the requested URL.
- Directory browsing is not enabled on the server.

 

Resolution

Typically directory browsing is disabled by default. Verify the default document is present and enabled:

- Open IIS Manager, navigate to and highlight the EVBAAdmin website.
- In the Features View, double-click Default Document.
- Verify the Login.aspx file is listed. If the file is not listed, add the Login.aspx file by clicking the Add link in the Actions pane. Confirm by switching to the Content View and verifying the Login.aspx file is listed under the /EVBAAdmin Content. Switch back to the Features View.
- Click the Login.aspx file and check the Actions pane on the right. If the only option is Enable, then the default document has not been enabled - click Enable in the Actions pane. If the only option is Disable, then the default document is already enabled.

Check access to the EVBAAdmin website after making this change (IIS should not require a reset). If enabling the default document results in the same error, then directory browsing will need to be enabled:

- Open IIS Manager, navigate to and highlight the EVBAAdmin website.
- In the Features View, double-click Directory Browsing.
- On the Directory Browsing page, in the Actions pane, click Enable.
- Verify that the configuration/system.webServer/directoryBrowse@enabled attribute is set to true in the site or application configuration file.

Check access to the EVBAAdmin website after making this change (IIS should not require a reset).

 

Issue/Introduction

Attempting to access the Enterprise Vault (EV) Discovery Accelerator (DA) or Compliance Accelerator (CA) EVBAAdmin administration website results in the HTTP 403.14 error below.