Unable to configure Enterprise Vault with Veritas Cluster Services (VCS) when using NetApp Storage

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Article ID: 100042274

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Description

Error Message

There are no error messages but the wizard does not detect any volumes thereby preventing the wizard from proceeding.

Cause

The Enterprise Vault Cluster configuration wizard queries VCS for VMDg/MountV resources. While using NetApp storage, Veritas Enterprise Administrator is replaced by NetApp SnapDrive Manager and hence no VMDg/MountV resources are created.

Resolution

The Service Group creation needs to be done via the manual process below:

1. From NetApp SnapDrive, confirm that LUNs are shared and the volumes are mounted. (SnapMirror configuration is optional).

2. From VCS, select Cluster Name->Create new Service Group->Templates->Select the Template for "FileShareNetAppGroup"

3. Fill in the attributes for the IP, Lanman, NetAppFiler and NetAppSnapDrive details with assistance of the NetApp Admin.

NOTE: You may need to add additional NetAppSnapDrive resources for MSMQ and RegRep volumes as well.

4. Manually add a resource for RegRep.

For Enterprise Vault, add the Registry paths as:

i.HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault

ii.HKEY_LOCAL_MACHINE\Software\Microsoft\MSMQ\Clustered QMs\msmq$(exactly_as_in_registry)

The dependency for RegRep is as follows

RegRep requires NetAppSnapDrive_resource_for_RegRep

5. Create the virtual instance for MSMQ using the msmqconfig cmdlet

msmqconfig -c -n MSMQResourceName -s nodesInServiceGroupSystemList -m storagePath

Here, storagePath is the volume on which the MSMQ data is stored. The MSMQ storage path must be created before you run this utility.

For example, if the MSMQ resource name is vxmsmq, nodes in the system list are S1 and S2, and the storage path created is X:\MSMQ\Storage, then the command will be as follows:

msmqconfig -c -n vxmsmq -s S1 S2 -m X:\MSMQ\Storage

Next, add this newly created MSMQ instance in VCS manually using the "Add Resource-> MSMQ" option

 The dependency for MSMQ are:

     MSMQ requires Lanman
     MSMQ requires RegRep
     MSMQ requires NetAppSnapDrive_resource_for_MSMQ

6. Run the Enterprise Vault install for Clustered mode. During the install, select the new SG that is manually created and allow the install to create the GenericService resources (Enterprise Vault Services).

7. Once the EV install has created the EV services in the SG, you can conclude the setup by configuring the EV dependencies as below:

EnterpriseVaultAdminService requires all NetAppSnapDrive resources 
EnterpriseVaultAdminService requires MSMQ resource.

NOTE: You may delete the FileShare resource that is created as a part of the template.
     

 

Issue/Introduction

When trying to configure an Enterprise Vault Service Group, using the Enterprise Vault Cluster configuration Wizard with NetApp storage, the "Storage Configuration" step of the wizard reports empty.