Error Message

None

The Disable monitoring of employees in this department was selected prior to the initial adding of monitored employees.

When creating a new department, by default, the option Disable monitoring of employees in this department is unchecked and the Review requirements of all policies is set to 2%. This means that monitored employees added to this department will have their emails randomly sampled by the Compliance Accelerator (CA) process daily according to the Review requirement of all policies set of 2% for this department. In a situation that random sampling process is not needed/required, the option Disable monitoring of employees in this department can be selected so the random sampling will not randomly add any email of the monitored employees in this department to the Review Set.

The caveat is that if this setting "Disable monitoring of employees in this department" is disabled before the monitored employees were added to the department for the first time, no monitored employees will be properly added to the monitoring policies. Therefore, the archived items do not have department tagging associate with them. As a result, running a CA search for items belong to the monitored employees will return no hit. Expanding the department in the search criteria will show no monitored employee underneath the department.

To resolve the issue, temporary uncheck the Disable monitoring of employees in this department and revert it back. This option can be found under the Department Properties | Monitoring tab | Monitoring Policies

Detail steps:

1. Connect to the CA client with sufficient permissions to manage a department.

2. From the Departments tab, click on the department in question and go to Properties.

3. Click on the Monitoring tab.

4. From the top under the Monitoring Policies, uncheck the "Disable monitoring of employees in this department".

5. Change the "Review requirement for all policies" from 0% to 1%.

6. Click on the Save button to accept the new setting.

7. Close the CA client and relaunch it.

8. Go back to the department in question, then Properties | Monitoring Policies tab.

9. Revert the setting by unchecking the Disable monitoring of employees in this department.

10. Change the Review requirement for all policies from 0% to 1%.

11. Click on the Save button to accept the new setting.

Note: From this point on, new archived items should now have proper department tagging. Therefore, a CA search should find items if perform a normal CA search with Date Range of that date and newer. Items archived prior to this date and time still do not have proper departmentID tags. In order to search and find older archived items, the individual employees must be selected due missing department tag. This can be accomplished by creating a new search, unchecking the department object and expanding it. Select the individual employees and fill out other appropriate search criteria as needed before submitting the search.