Cannot upgrade EV 11.0.1 to EV 12.3 due to indexing msi installation errors

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Article ID: 100043204

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Updated On:

Description

Error Message

As seen in the EVInstall log:

6-2-2018: 11:01:35: Enterprise Vault Indexing Msi Return Code: 1619

6-2-2018: 11:01:35: ERROR: Could not install Enterprise Vault Indexing Msi

6-2-2018: 11:01:35: DialogShowError Begin

 

No specific error in the event logs

Cause

Missing permissions on the EV temp directory

Resolution

  • Ensure that the vsa or the administrators group (assuming the vsa is part of the administrators group) has full control over the temp directory.
  • Run the installation file as an adminstrator
  • If the problem persists, you could temporarily add everyone with full control and remove the same after the installation has completed.

 

Internal notes:

>>Customer getting error "ERROR: There has been an error installing the Enterprise Vault Indexing components." during an upgrade from 11.0.1 to 12.3 on a windows server 2012 machine.

>>Nothing gets recorded in the event logs.
>>Navigated to the location specified in the evinstall upgrade log (evtemp directory) for the msi:
H:\EVTemp\{8A8FF7C4-AC72-405D-9BC9-93D04EF85045}\Veritas Enterprise Vault Indexing Redistributable.msi
>>We were unable to launch the msi from here. However, we were able to launch the indexing redistributable from the installation media.
>>Found that Administrators group wasn't on the permissions for the temp folder. temporarily granted the administrators full access and created the skiptempfoldercheck so that the deployment scanner would not error out.
https://www.veritas.com/support/en_US/doc/115749471-121370897-0/v105405038-121370897

>>Ran the setup.exe as an administartor and it worked.

Issue/Introduction

Upgrade from 11.0.1 to 12.3 on a windows server 2012 machine fails with indexing msi related error
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