Enterprise Vault Reporting Configuration fails with error: "Copying of Reporting binaries to report server's bin folder failed"

book

Article ID: 100043387

calendar_today

Updated On:

Description

Error Message

"Copying of Reporting binaries to report server's bin folder failed" shows in the GUI. In the EVDeployReports.log file, the following errors are logged.

[2018/06/04 14:03:18:651] Prerequisite Check failed for copy binary files, Leaving AppClass::DeployReports
...
[2018/06/04 14:03:18:665] Error: Exception occured while deploying reports.Failed to deploy reports. For more details, see the Technical Note “Troubleshooting Enterprise Vault Reporting” at http://www.veritas.com/docs/TECH51288.

 

Cause

The configuration utility attempts to copy 26 files from its installation directory to the SQL Reporting Services installation directory. The error "Prerequisite Check failed for copy binary files" means that one or more of these copy operations has failed.

Resolution

Search the log for the phrase "Total files to be copied : 26"

Then review the section below this phrase for the following pattern:

[2018/06/04 14:02:39:327] Entered UIHelper::CopySingleFile
[2018/06/04 14:02:39:327] Source File:D:\Program Files (x86)\Enterprise Vault\evreports\\DataExtensionCommon.dll
[2018/06/04 14:02:39:327] Destination File:D:\Program Files\Microsoft SQL Server\MSRS13.SQLPLEV1P\Reporting Services\ReportServer\Bin\DataExtensionCommon.dll
[2018/06/04 14:02:39:327] Leaving UIHelper::CopySingleFile

This pattern will repeat once for each of the 26 files to be copied. The files that are not copied successfully will show an extra line in the pattern, explaining the error that was encountered. Here is an  example:

[2018/06/04 14:02:39:358] Entered UIHelper::CopySingleFile
[2018/06/04 14:02:39:358] Source File:D:\Program Files (x86)\Enterprise Vault\evreports\\EvAzRoles.dll
[2018/06/04 14:02:39:358] Destination File:D:\Program Files\Microsoft SQL Server\MSRS13.SQLPLEV1P\Reporting Services\ReportServer\Bin\EvAzRoles.dll
[2018/06/04 14:02:39:358] Error: SourceFileName was not found.Invalid or empty Path:D:\Program Files (x86)\Enterprise Vault\evreports\\EvAzRoles.dll
[2018/06/04 14:02:39:358] Leaving UIHelper::CopySingleFile

Rectify the problem described by the error message. In most cases this is that the source file cannot be found, so the remedy is just to place a copy of the relevant file (from another EV server or installation media) into the path specified so that the utility can copy it successfully.

 

Issue/Introduction

Enterprise Vault Reporting Configuration fails with error: "Copying of Reporting binaries to report server's bin folder failed"