Error Message

The following event ID's may occur in the event viewer.

Type :          Error
Event :          13360
Source :          Enterprise Vault
Category :     Storage Online
Computer :     EVServer1.Veritas.Com
Description:
An error was detected while accessing the Vault Database 'EVVMBXStore_17' (Internal reference: {CADODataAccess::ExecuteSQLCommand} [d:\builds\14\ev\v-m-s\sources\source\common\adointerface\adodataaccess.cpp, lines {1326,1328,1347,1365}, built Mar 18 14:28:31 2018]):
Description:  
Enterprise Vault top level Stored Procedure : usp_QueueSaveset, Error Procedure: usp_ReRaiserror, Line 38, Error 50000, Level 16, State 2, Message: Enterprise Vault top level Stored Procedure : uspc_UpdateArchivePointAndVault, Error Procedure: uspci_ArchivePoint, Line 12, Error 515, Level 16, State 2, Message: Cannot insert the value NULL into column 'ArchiveTypeIdentity', table 'EVVMBXStore_17.dbo.ArchivePoint'; column does not allow nulls. INSERT fails.

SQL Command:

usp_QueueSaveset

Additional Microsoft supplied information:

Source:       Microsoft OLE DB Provider for SQL Server
Number:       0x80040e14
SQL State:    42000
Native Error: 00050000
HRESULT          0x80040e14

V-437-13360
 

Type :          Warning
Event :          28990
Source :          Enterprise Vault
Category :     Storage Online
Computer :     EVServer1.Veritas.Com
Description:
An error occurred while inserting a Saveset record to VaultStore database.

Saveset Id: 201806270069462~201801170403410000~Z~2046772A302A21042AC02A0BF3104861
Archive Id: 1112F3CEF215BA94A8D2B34021B7B2C2C1110000EVServer1
Vault Store Database: EVVMBXStore_17
Error: <0x80040e14>
Additional Information: Error [0x80040e14]

V-437-28990
 

An EVSVR Verify Report of ArchivesVaultStore may report the following:

Missing Vault Store ArchivePoint record, Missing Vault Store Root Vault record
Archive EntryId: 1112F3CEF215BA94A8D2B34021B7B2C2C1110000EVServer1, Identity: 1450108
Name: User1, Joe, Description: Default for User1, Joe
ExtendedType: {597EC7E0-B36C-4C94-8891-509754ABEA76}, Type Name: Exchange Mailbox

Cause

The cause of this issue is a missing ArchivePoint table record in the Vault Store database. This can occur if a restore of the Vault Store database was done to a point in time prior to the ArchivePoint record being created. When the EnterpriseVaultDirectory Database has a reference to an archive, archive folder, or archivepoint that does not exist in the Vault store database there will be a mismatch causing issues. 

To resolve this issue run an EVSVR Repair of the ArchivesVaultStore option to recreate any missing records in the vault store database.