Error Message

For E.g.

Following snippets can be seen in the Export report:

The export has failed.

Items exported: 1500

Items failed export: 25

Note: In the above example we have assumed we are running the export with single thread.

Workaround

This issue may occur in Enterprise Vault(EV) versions 12.1.0 and above.  To work around this issue, all EV servers must be upgraded to version 12.3.2 or above.  Once the environment has been successfully upgraded to version 12.3.2 or above, Contact Support making reference to this knowledge base content for further assistance.

During Export, if any of the threads encounter multiple consecutive errors while retrieving archived items, the Export Archive job could halt unexpectedly.

Cause