SMTP Messages can be incorrectly processed when the SMTP Service is synchronising with the Enterprise Vault Directory Database
Article ID: 100043583
Updated On:
Description
Error Message
Event ID: 45824 is logged when the problem occurs.
The Enterprise Vault SMTP service received an email message that contains an unrecognized SMTP target address or invalid content.
V-437-45824
Resolution
This issue has been resolved in Enterprise Vault 12.3.1.
Issue/Introduction
When the Admin Service starts, the SMTP Configuration Settings will be synchronized between the SMTP Service and the Enterprise Vault Directory Database (once the Directory Service has also started).
During the sync process, the \SMTP\DATA\etc\switch\domain file is cleared by the Enterprise Vault Admin Service and on a busy system, messages may be wrongly rejected as the SMTP service may attempt to read its configuration at the same time as the Admin Service is updating it.
During the sync process, the \SMTP\DATA\etc\switch\domain file is cleared by the Enterprise Vault Admin Service and on a busy system, messages may be wrongly rejected as the SMTP service may attempt to read its configuration at the same time as the Admin Service is updating it.
Additional Information
JIRA: CFT-823
Was this article helpful?
Yes
No
Powered by
