Retrieval of Domino items fails with a Catastrophic Failure during the recombination stage

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Article ID: 100043593

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Updated On:

Description

Error Message

The core error message is:

Unable to complete retrieval request      Reason:           Catastrophic failure  (0x8000ffff)   Vault:              Domino Admin/Veritas   Vault Id:           109D438B720827A41AA8590614D17944F1110000evserver1.EV.LOCAL   Item Id:            201601052011727~201601051628220000~Z~B015DE4451D73CE80D866E82F9B25451   Reference:          Vault/RI   Extended Item Info:    Supplementary Info:                                (0xc0041ae2)

Depending on which part of the EV product initiated the retrieval, some of the surrounding logging may vary in its verbiage.

Cause

The Notes client on the EV server is installed in multi-user mode rather than single-user mode.

Resolution

Uninstall Notes and reinstall it, ensuring that you choose the option marked "Single User Install" from the installation wizard.

 

Image

Issue/Introduction

Retrieval of Domino items fails with a Catastrophic Failure during the recombination stage
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