Error Message

Log Name: Veritas Enterprise Vault
Source: Accelerator Service Processor
Event ID: 400
Level: Error
Description:
APP AS - Customer ID: X - An error occurred during the initialisation of report engine. System.Web.Services.Protocols.SoapException: The path of the item '/Compliance Accelerator Reports/CACustomer/DOMAIN $VaultServiceAccount' is not valid. The full path must be less than 260 characters long; other restrictions apply. If the report server is in native mode, the path must start with slash. ---> Microsoft.ReportingServices.Diagnostics.Utilities.InvalidItemPathException: The path of the item '/Compliance Accelerator Reports/CACustomer/DOMAIN $VaultServiceAccount' is not valid. The full path must be less than 260 characters long; other restrictions apply. If the report server is in native mode, the path must start with slash.
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

V-437-400

The Vault Service Account (VSA) is used as the impersonation account when running reports. The user's account is not passed on to SQL Server Reporting Services. If the VSA account contains a dollar sign ($), this error can occur.

Modify the VSA so it does not contain a $ sign.

1. From the Active Directory, modify the logon account of domain\$vsa to something like domain\vsa.

2. From the EV server, change the logon account for all EV services to vsa and restart all EV services.

3. From the CA server, change the logon account for the 'Enterprise Vault Accelerator Manager Service'  and restart the service.

Note - If Discovery Accelerator (DA) is also used in the environment, repeat step 3 for DA.

4. Verify the VSA account on the SQL server is also changed to the newly renamed VSA acacount so EV/CA/DA have the correct SQL permissions..