Error Message

Task Category:  Storage File Watch

Event ID:  28944

Description:

The 3rd party storage system application 'EMC Elastic Cloud Storage (ECS) Streamer' has logged the following message:

CStreamerObject::Info method JMC failed
Reason = 0x80070057
Description = Required input parameter is NULL. Parameter name = 'StoreIdentifier'.

The Elastic Cloud Storage (ECS) device returns back an ID for files stored on the device.  Enterprise Vault (EV) stores this ID in the Vault Store MemberTableStore_XXX table in the SPStoreIdentifier column.  This ID is used later by EV anytime the data needs to be retrieved from the device.  Occasionally the device returns a null value to EV as the item has not been fully stored on the device yet.  Being CPU focus has returned back to EV with a null return value for this ID the entry is not allowed to be added to the MemberTableStore_XXX table.  Without the entry in MemberTableStore_XXX the item will fail to retrieve and throw Event 28944.

Once an item has been identified possibly have this issue, the item can be dumped and dtraced to see the missing ID.  Start a command prompt window to run dtrace against the EVSVR process and log to a file.  Start another command prompt window to run evsvr/interactive/dumpsaveset to dump the item.  Review of the dtrace will show the following for a normal working item:

CLogFile::Write - [ Streamer Partition: StdJournalStore03 Ptn1; Collected: false; Store Identifier: be2788bd-35cb-4e0c-8e5a-c6919a8f14ef; Output File Name: F05828A92A360A993F4ECA61C744E461~97~374B48AF~00~1.DVSSP ]

and if done on an item failing it will show:

CLogFile::Write - [ Streamer Partition: StdJournalStore03 Ptn1; Collected: false; Store Identifier: ; Output File Name: 10BBC3CC0AE04F9524C6CAF450209C61~AC~366EC852~00~1.DVSSP ]

Notice after Identifier: for the failing item that the Identifier ID is missing.

This issue has been addressed in the following release:

Enterprise Vault 12.3.1