Access to the EVBAAdmin site fails with "HTTP Error 404.7 - Not Found"
Article ID: 100044173
Updated On:
Description
Error Message
HTTP Error 404.7 - Not Found
The request filtering is configured for the web server and the file extension for this request is explicitly denied.Most likely causes:
- Request filtering is configured for the Web server and the file extension for this request is explicitly denied.Things you can try:
- Verify the configuration/system.webServer/security/requestFiltering/fileExtensions settings in applicationhost.config and web.config.Detailed Error Information:
Module: RequestFilteringModule RequestedURL: http://localhost:80/EVBAAdmin
Notification: BeginRequest Physical Path: C:\Program Files (x86)\Enterprise Vault Business Accelerator\AcceleratorAdminWeb\
Handler: StaticFile4.00 Logon Method: Not yet determined
Error Code: 0x00000000 Logon User: Not yet determinedMore Information:
This is a security feature. Do not change this feature unless the scope of the change is fully understood. If the file extension for the request should be allowed, remove the denied file extension from configuration/system.webServer/security/requestFiltering/fileExtensions.Cause
This issue is caused by the configuration of Internet Information Server (IIS) not allowing the below properties that are needed for the access of the EVBAAdmin site:
- Allow unlisted file name extensions
- Allow unlisted verbs
- Allow high-bit characters
Resolution
Complete the following steps on the Accelerator server:
1. Log onto the Accelerator (CA or DA) server as the Vault Service Account.
2. Launch IIS Manager.
3. Click on the Accelerator server name.
4. Double click on the Request Filtering icon to access a listing of file extensions and their allowed status.
5. Click on the Edit Feature Settings... link to open Edit Request Filtering Settings page.
6. Ensure the check boxes for the following options are checked:
Allow unlisted file name extensions
Allow unlisted verbs
Allow high-bit characters
7. Ensure the check box for the following option is unchecked:
Allow double escaping
8. Note the following Request Limits settings' values:
Maximum allowed content length (Bites): (default is 30000000)
Maximum URL length (Bytes): (default is 4096)
Maximum query string (Bytes): (default is 2048)
10. If any of the check boxes are not set properly (top 3 checked with bottom one unchecked):
10.1. Change the setting.
10.2. Launch the Services MMC Snap-in and stop the Enterprise Vault Accelerator Manager Service (EVAMS).
10.3. Reset IIS.
10.3.1. Launch a Command Prompt using the Launch as Administrator option.
10.3.2. In the Command Prompt window, type the following:
iisreset
10.3.3 Press the Enter key to run the command.
10.3.4. When the command has completed, close the Command Prompt window.
10.4. Start EVAMS.
10.5. Try to upload the DA reports again.
Issue/Introduction
