Error Message

The Public Folder Task 'Exchange Public Folder Task for Exchange01' could not be started due to startup errors 

In a multi forest where the Exchange Server (Exchange01) is on domain2.local and EVServer is on domain1.local the Public Folder task is binding the Global Catalog (GC) for domain1.local regardless of any hard coded Global Catalog in the Administration Console.

Dtrace contains the following: 

[25796] (PublicFolderTask) <29248> EV:M {FindUser:#385} Successfully bound to searchbase [GC://dc.domain1.local]
[25796] (PublicFolderTask) <29248> EV:L {SanitizeUserName:#936} [SMTP:system_mailbox@domain1.local] does not contain any chars that require encoding for LDAP or ADSI queries.
[25796] (PublicFolderTask) <29248> EV:M {FindUser:#414} Search filter [(&(objectCategory=user)(proxyAddresses=SMTP:system_mailbox@domain1.local))]
[25796] (PublicFolderTask) <29248> EV:H {CPublicFolderAgentTask::GetTaskData:#645} Com Error [0x81002746] [Unknown error 0x81002746]
[25796] (PublicFolderTask) <29248> EV:H {CAgentTask::Initialise} HRXEX fn trace : Error [0x81002746], [d:\builds\14\ev\v-m-s\sources\source\agents\archiveservice\agenttask.cpp, lines {1274,1281,1288,1300,1304}, built Mar 18 14:28:30 2018].
[25796] (PublicFolderTask) <29248> EV:H {CAgentTask::Initialise:#1472} Error [0x81002746]
[25796] (PublicFolderTask) <29248> EV:H {CAgentTask::Initialise} (Exit) HRXEX fn trace : Unexpected fn exit path, returning error [0x81002746], [d:\builds\14\ev\v-m-s\sources\source\agents\archiveservice\agenttask.cpp, lines {1274,1281,1288,1300,1304}, built Mar 18 14:28:30 2018].
[25796] (PublicFolderTask) <29248> EV:H {CArchiveAgentTask::Initialise} HRXEX fn trace : Error [0x81002746], [d:\builds\14\ev\v-m-s\sources\source\agents\agentscommon\archiveagenttask.cpp, lines {241,247}, built Mar 18 14:28:29 2018].
[25796] (PublicFolderTask) <29248> EV:M CArchiveAgentTask::Initialise - Com Result [0x81002746]
[25796] (PublicFolderTask) <29248> EV~I DirectoryConnection: Function call: CVersionUpdate::NewInstallation |
[25796] (PublicFolderTask) <29248> EV:L {CBaseDirectoryServiceWrapper::CreateDirectoryService} Directory Name [EVSERVER], Try Local Service [True]
[25796] (PublicFolderTask) <29248> EV:L {VaultCreateTrustedInstanceRequest::CreateLocalInstance} Successfully connected to local service
[25796] (PublicFolderTask) <29248> EV:L {VaultCreateInstanceRequest::CreateInstance} CLSID [{F4D3EB5B-C7C5-11D1-90DB-0000F879BE6A} (EnterpriseVault.DirectoryService.1)] Server Name [EVSERVER] Used Server Name [EVSERVER] Num of attempts [1] Total elapsed [0.001s] Result [Success (0)]
[25796] (PublicFolderTask) <29248> EV:L CDirectoryVaultObject::GetAttributeListFromType Unknown type - Task
[25796] (PublicFolderTask) <29248> EV:L {CBaseDirectoryServiceWrapper::CreateAndPopulateVaultObjectEx} Number of records [1]
[25796] (PublicFolderTask) <29248> EV~E Event ID: 2949 The Public Folder Task 'Public Folder Task for EXCHANGE01' could not be started due to startup errors |

This issue has been addressed in the following releases:

Enterprise Vault 12.4.1
Enterprise Vault 12.5