Backlog of messages in the A6 queue

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Article ID: 100044359

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Updated On:

Description

Error Message

{CArchivingAgent::ProcessMovedItemsInFolder:#26204} entering function
{CArchivingAgent::ProcessMovedItemsInFolder:#26222} Another thread is currently processing mailbox [/o=/ou=Exchange Administrative Group ()/cn=Recipients/cn=], this request will be put to the back of the queue
{AgentMessageDispenser::ActivateObject:#3490} An archive folder request could not be carried out because the mbx was locked on another operation [ARCHIVING_E_ARCHIVEFOLDER_MAILBOX_LOCKED (0xc0040b63)], so aborting the current msg and reposting to the back of the msg queue without incrementing it's retry count.
{AgentMessageDispenser::ActivateObject} (Exit) Status: [The dispenser will abort the current item being processed, the item will be requeued for later processing      (0xc00408e6)]
{AgentMessageDispenser::ProcessNextMessage:#995} It took [0.000000] seconds to process the [MsgID_ProcessMovedItemsInFolder4 (89)] MSMQ message body (ActivateObject). Processing the message [failed].
{AgentMessageDispenser::ProcessActivateObjectFailure:#1292} AGENTS_E_DISPABORTITEM. Agent will abort the the current MSMQ transaction.

 

Cause

Shortcuts were moved/migrated from another Enterprise Vault site to the current site.

Resolution

Create a list of good EV connection points:

1. Query the EnterpriseVaultDirectory database:-

2. Add the results to EV configuration  under Policies > Exchange > Mailbox > Advanced tab -

 

Issue/Introduction

There is a backlog of messages in the A6 queue