Error Message

Open Task Manager then "End Process" on jpconsole.exe.

Navigate to ":\IGC\Brava! JobProcessor" and doubleclick on jpconsole.exe

The following error should be displayed:

Exception in controller thread, Unable to load DLL 'Igc.QueueMgr.dll' : A dynamic link library (DLL) initialization routine failed. (Exception from HRESULT: 0x8007045A)

When IGC 7.2 is installed on Windows Server 2012 R2 there are some .DLL files that were discovered to be incompatible.

When installing IGC on a Windows Server 2012 R2 the installer will run a .BAT RemoveUnwantedDllsFromWin2012.bat file that will automatically remove the incompatible .DLL files. If the .BAT file fails to run during installation the incompatible, the .DLL files will remain.

Option 1:

1. From the Appliance server, stop the EsaIGCBravaLicenseService & EsaIGCJobProcessor Services from Windows services.
2. Manually run the RemoveUnwantedDllsFromWin2012.bat D:\IGC, typically found in the eDP installation folder D:\CW\Vxx\utilities\IGCAdmin\packages\IGCInstaller\7.2\RemoveUnwantedDllsFromWindows2012.bat
3. Confirm with jpconsole.exe that the DLL error no longer exists.
4. Attempt to render an item in Native View in the eDP User Interface.

Option 2:

1. From the Appliance server, stop EsaIGCBravaLicenseService & EsaIGCJobProcessor Services from Windows services.
2. Remove the following .DLL files from :\IGC\Brava! JobProcessor:
   • mfc100.dll
   • mfc100u.dll
   • MFC71.dll
   • MFC71u.dll
   • mfcm100.dll
   • mfcm100u.dll
   • msvcp100.dll
   • MSVCP60.DLL
   • msvcp71.dll
   • msvcr100.dll
   • msvcr71.dll
   • wininet.dll
3. Start EsaIGCBravaLicenseService & EsaIGCJobProcessor Services
4. Confirm the jpconsole.exe that the DLL error no longer exists.
5. Attempt to render an item in Native View in the eDP User Interface.