Description

There are times when items to or from particular email addresses or an entire domain need to be collected, while selecting Custodians would not provide the desired email addresses.  This can be overcome by creating a 'Dummy' Custodian and inserting the desired email addresses.

To create a 'Dummy' Custodian:
1. Navigate to All Cases > Employee List > Add
2. Provide a Name, example: 'Dummy Account', then Save

To Use the 'Dummy Account' in an EV Journal Collection
1. Create the EV Journal Collection Task
2. Expand Filtering > E-Mail to Custodian Mapping > 'Filter e-mails by:' >  Select Custodians
3. Filter on 'Dummy Account' and select the plus (Add) symbol, then OK
4. Add desired email addresses in the 'Associated E-Mail Addresses' box
Note:  For an entire domain, only insert the domain SMTP (ex: gmail.com)
5. Complete the remainder of the task settings and execute