Cannot add volumes or update volume properties in Enterprise Vault 12.1 if FSA agent version is 12.2 or later

book

Article ID: 100044498

calendar_today

Updated On:

Description

Error Message

"Failed to save or update details for volume '. Cannot connect to Enterprise Vault File Blocking service."

Cause

Enterprise Vault 12.2 and later does not support File Blocking.

Resolution

Veritas recommends removing all file blocking rules from all volume policies. 

Issue/Introduction

As of Enterprise Vault 12.2 or later File Blocking is no longer supported. The issue occurs when the FSA agent is 12.1 or earlier as it still contains the File Blocking Service.