Error Message

The following message is displayed on the screen where the results would be expected.

Unable to process your request.
If the problem persists, contact your administrator.

[#41025] QueryEngine error; CacheLoader returned null for key 0.6.162.1316782504

N/A

Create a new access profile mimicking the existing one and assign to the affected user using the following steps:

1. Log into the eDiscovery Platform webpage as a user with Manager or higher level access to the affected case.
2. Navigate to All Cases
3. Select the affected case
4. Select Users
5. Make a note of the custom access role currently assigned to the affected user and the user being mimicked.
6. Select Access Profiles
7. Select the custom access role from step 5.
8. Make a note of all the permissions granted within the role.  These are to be applied within a new role.
9. Click Cancel
10. Click Add
11. Name the role something appropriate and then apply the permissions from step 8.
12. Click Submit
13. Click Users
14. Select the affected user.
15. Select the new role from the Access Profile drop down.
16. Click Save