Problems with EV Monitoring Status Checks: Status -Severe- The monitor terminated unexpectedly.
Article ID: 100044561
Updated On:
Description
Error Message
In a dtrace of the DirectoryService process:
{CDirectoryServiceObject::GetDaysSinceLastBackup} HRXEX fn trace : Error [0x80004002], [d:\builds\14\ev\v-m-s\sources\source\directory\directoryservice\directoryserviceobject_a.cpp, lines {4774,4776,4780}, built Mar 18 14:28:37 2018].
Cause
An issue has occurred with EVAlwaysOn.dll causing the 0x80004002 (No such interface supported.
Resolution
On the EV Server 1:
1. Open an Administrative Command Prompt.
2. Navigate to the following path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\
3. Unregister the file -type:
regasm.exe /u /v "C:\Program Files (x86)\Enterprise Vault\EVAlwaysOn.dll"
4. Re-register the file
RegAsm.exe /tlb /codebase /verbose "C:\Program Files (x86)\Enterprise Vault\EVAlwaysOn.dll"
5. Restart the Enterprise Vault Admin Service (very important. Do not skip this step)
6. Re-run the Monitor checks
Issue/Introduction
