Users with custom System Administrative Role cannot view archived cases

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Article ID: 100044628

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Updated On:

Description

Error Message

None

Cause

With the introduction of Access Groups and strengthening of user roles in eDiscovery version 8.1, the ability to view and restore case archives was restricted to only those users assigned the default System Manager role.  This was done based on customer requests as restoring archived cases can negatively impact license processing capacity.

Resolution

This behavior is by design.

To give a user the ability to restore archived cases, they must be assigned the built-in user role of System Manager and not a custom role that includes System Administrative setting.

  1. Log into eDiscovery as a user with the System Manager role.
  2. Navigate to System > Users
  3. Click Add at the bottom left of the screen.
  4. Enter the login User Name of the new user.  Full Name is optional.
  5. In the Role drop-down, select System Manager.
  6. Complete the remaining fields as required by your organization.

The image below shows the location of the System Manager in the Role drop-down.

Issue/Introduction

Users with a custom System Administrative Role that includes the option "Allow new case creation, case backup, restore, deletion, template creation" are unable to view archived cases under the All Processing > Archives tab.
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