Error Message

A pop up box will appear indicating that the test failed as an unspecified error. 

The event log may show the following event ID:

Type :        Error
Date :        1/7/2019
Time :        10:40:13 AM
Event :        28944
Source :        Enterprise Vault 
Category :    Storage Management
User :        N/A
Computer :    EVServer1.Veritas.Local
Description:
The 3rd party storage system application 'OST Streamer' has logged the following message:

CStreamerObject::Init(): method failed
Reason = 0x80004005
Description = CStreamerObject::Init(): Failed to obtain the mutex before initializing SSL with waitCode: 258, errorCode: 183

For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=12.4.0.0&build=12.4.0.1303&error=V-437-28944

This issue is caused by a shared resource that is unavailable and thus prevents initialization of the Streamer Object. As a result the process calling the streamer object fails. A shared resource can be a segment of memory, network connection, or a handle. 

Work Around:

This issue can be cleared by performing the following steps: 

1)  On the affected server stop the storage service. 

2) Browse to the following location: C:\Program Files (x86)\Enterprise Vault\OST\x64

3) Rename the CloudInstance.xml to CloudInstance_old.xml.

4) Start the storage service. 

5) Perform the partition connectivity test again and verify that it completes successfully. 

This issue will be resolved with the release of Enterprise Vault 12.4.2 and Enterprise Vault 12.5.