During an upgrade, the service account for the Enterprise Vault SMTP Service is reset to the Local System account
Article ID: 100044657
Updated On:
Description
Error Message
No error message occurs.
Cause
The Enterprise Vault upgrade installer removes and reinstalls the Enterprise Vault SMTP Service as part of its installation routine. The reinstalled service is created using the default account, which is Local System for this service.
Resolution
Reconfigure the custom logon account for the Enterprise Vault SMTP Service after the upgrade has completed.
Enterprise Vault upgrade packages from version 12.4.1 forward should no longer exhibit this behavior.
Note: Customizing the logon account for the Enterprise Vault SMTP Service is optional. It is not needed for the proper operation of Enterprise Vault.
Issue/Introduction
After installing an updated version of Enterprise Vault, the Enterprise Vault SMTP Service will have its logon account reset to the Local System account. If the service had been configured to use a custom logon account, this configuration will be lost.
Additional Information
JIRA: CFT-1698
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