Legal Hold notice fails to send with Unmarshalling Error in the server log
Article ID: 100044695
Updated On:
Description
Error Message
<< Job Status Log >>
Sending lithold package for the legal hold LH01: Custodian Notice 1 to the confirmation server
A fatal error occurred while trying to send emails for legal hold notice LH01: Custodian Notice 1
<< Server Log >>
WARN [esa.jobmanager.JobManager] (exception-thpool.jobmanager.0.24.1.5.6.1490094768263266345:)
job 1.5.6.1490094768263266345 failed with exception com.teneo.esa.litholds.LitHoldException: [#510218]
An unexpected Lithold exception has occurred. Unmarshalling Error:
unexpected element (uri:"", local:"ADObjectGUID").
Expected elements are {}reason>,<{}custodianName>,<{}lastUpdatedDate>,<{}surveyAnswers>,<{}recipientID>,<{}custodianID>,<{}userName>,<{}UUID>,<{}status>
Caused by: org.apache.cxf.binding.soap.SoapFault
Cause
This error can result when an invalid target namespace references a confirmation server with a lower version of MySQL. This can occur if a node backup from a prior version of eDiscovery is restored, with configuration, to a newer release that has an updated version of MySQL or a stand-alone Confirmation server has not been upgraded to match the MySQL version level of the Admin server.
Resolution
In a combined Admin/Confirmation server configuration, confirm that the Confirmation server and Admin server hostnames/IP values point to the current appliance or Cluster Master in a Distributed Architecture environment (See Figure 1). With separate Admin and Confirmation servers, confirm that the Confirmation server hostname/IP value on the Admin server points to the correct Confirmation server (See Figure 2) and that the Confirmation server is running the same version of MySQL as the Admin server (See Figure 3).
Figure 1:
Figure 2:
Figure 3:
Issue/Introduction
