Error Message

The Directory Service will log the following errors in the Event Log:

Type :        Error
Date :        12/19/2018
Time :        11:29:51 AM
Event :        13360
Source :        Enterprise Vault
Category :    Directory Service
User :        N/A
Computer :    ev-exch.EV.LOCAL
Description:
An error was detected while accessing the Vault Database 'Provider=SQLOLEDB;Server=SQL1;Database=EnterpriseVaultDirectory;Integrated Security=SSPI' (Internal reference: CC1):
Description:  
[DBNETLIB][ConnectionOpen (SECDoClientHandshake()).]SSL Security error.

SQL Command:

N/A

Additional Microsoft supplied information:

Source:       Microsoft OLE DB Provider for SQL Server
Number:       0x80004005
SQL State:    08001
Native Error: 00000018
HRESULT        0xc0043433

For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=12.2.0.0&build=12.2.1.1485&error=V-437-13360

Type :        Error
Date :        12/19/2018
Time :        11:29:56 AM
Event :        8600
Source :        Enterprise Vault
Category :    Directory Service
User :        N/A
Computer :    ev-exch.EV.LOCAL
Description:
The connection to SQL Server could not be established.
The connection will be tried repeatedly until the Directory Service is stopped.
SQL Server : SQL1

For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=12.2.0.0&build=12.2.1.1485&error=V-437-8600

Enterprise Vault uses an old SQL provider that has been deprecated by Microsoft. This provider is not compatible with the new TLS versions 1.1 and 1.2.

This issue has been resolved in Enterprise Vault 12.4.1.
 

For previous versions, the only workaround is not to disable TLS 1.0 on the Enterprise Vault and SQL servers.