The Celerra / VNX server log shows:

A Network Trace shows that the HTTP request returns

  "Description: Authorization is required for access to this proxy\n"

The Placeholder recall GET request returns

 

Error Message

Could not get HTTP response from HTTP server; status code - 1002 Authentication scheme not supported

Although the prerequisite parameters may have been implemented as per the documentation, the errors indicate that the Authentication methods are not configured correctly when accessing the content via HTTP.

Open the Internet Information Services (IIS) Manager Snap-in and locate the EnterpriseVault virtual directory under the Default Web Site.

Open the Authentication feature and disable Windows Authentication.

The recall requests should be validated and redirected to Enterprise Vault for processing.

 

 

 

 

However, the archived content can be retrieved via EV Search or using FSAUtility restore operations. No errors are shown in the EV Server Event Logs as the requests do not reach Enterprise Vault. The IIS log with the list of recall requests using Download.asp shows error 401.

A Network Trace shows that the HTTP request returns

"Description: Authorization is required for access to this proxy</B></FONT>\n"

Error Message

Could not get HTTP response from HTTP server; status code - 1002 Authentication scheme not supported

Cause

Although the prerequisite parameters may have been implemented as per the documentation, the errors indicate that the Authentication methods are not configured correctly when accessing the content via HTTP.