Enterprise Vault StorageCrawler fails to retrieve an item with event 6727 & 28998
Article ID: 100044949
Updated On:
Description
Error Message
The event logs will show the following events.
Type : Error
Event : 6727
Source : Enterprise Vault
Category : Storage Crawler
Computer : evserver1.ev.local
Description:
Abnormal error occurred
Error: The requested lookup key was not found in any active activation context. (0x800736b7)
Reference: GIM/gim
Info: 163CE32264BDC6E44AFC43BE9129E79A21110000evserver1 (User1)
202009170327203~202009170718210000~Z~414068A45CD7921641B79F16300705D1
Type : Error
Event : 28998
Source : Enterprise Vault
Category : Storage Crawler
Computer : evserver1.ev.local
Description:
Retrieval of a saveset failed.
Reason: Abnormal error occurred Error: Reference: Info: (0xc0041a47)
Saveset Id: 202009170327203~202009170718210000~Z~414068A45CD7921641B79F16300705D1
Vault Id: 1A6690C2FE3F9704998AC1C111B751B421110000evserver1
Index Sequence Number: 202254973
Internal Reference: Fetching Saveset for indexing
You may also see the following variation of event ID 6727.
Event ID: 6727 Abnormal error occurred
Error: Unspecified error (0x80004005)
Reference: GIM/gim |Info: 1D785EF442D31DF45BD1E68B5990ED7071110000evserver1 (User1) 201810179724673~201810162115410000~Z~E0484FA3BAE44612FC8DFA4566419B31
Cause
The problem may occur if there are high number of calls to CDOSYS.
Resolution
Please contact Veritas Technical Support for further investigation.
Issue/Introduction
Enterprise Vault StorageCrawler fails to retrieve items with event 6727 & 28998. In certain circumstances CPU consumption by StorageCrawler may increase which further can impact the indexing.
