EVSVR Operation Verify Database References does not complete.
Article ID: 100044962
Updated On:
Description
Error Message
A dtrace of EVSVR will fill the dtrace log with the following entry over and over:
[9736] (evsvr) <9196> EV:M GetServiceState says the storage service is NOT stopping/stopped
[9736] (evsvr) <9196> EV:M GetServiceState says the storage service is NOT stopping/stopped
[9736] (evsvr) <9196> EV:M GetServiceState says the storage service is NOT stopping/stopped
[9736] (evsvr) <9196> EV:M GetServiceState says the storage service is NOT stopping/stopped
[9736] (evsvr) <9196> EV:M GetServiceState says the storage service is NOT stopping/stopped
Cause
The issue appears to be due to the version of ECS Streamer version installed on the Enterprise Vault Server.
This operation has been verified to work on version 1.0.10 of the ECS Streamer Software with Enterprise Vault 12.4
This issue has been verified to occur on the following versions of the ECS Streamer Software with Enterprise Vault 12.4:
- 2.0.0.7
- 2.0.1.1
- 2.0.1.5
Resolution
This issue has been resolved with the release of Dell ECS Streamer Software version 2.0.3.2 and later.
Please contact Dell support to obtain the recommended version of the Dell ECS Streamer Software for the version of Enterprise Vault being used.
Issue/Introduction
