Error Message

The following will be displayed on the command prompt.

Error (0x80072af9) getting Exchange connection point details for Exchange Server

A dtrace of EVPM may show the following:

(EVPM)    <4060>    EV~I    DirectoryConnection: Function call: CVersionUpdate::NewInstallation |
(EVPM)    <4060>    EV:L    {CBaseDirectoryServiceWrapper::CreateDirectoryService} Directory Name ["EV-EXCH], Try Local Service [False]
(EVPM)    <4060>    EV:L    Attempting to open WinSock session.
(EVPM)    <4060>    EV:L    Successfully opened WinSock session.
(EVPM)    <4060>    EV:L    {VaultCreateInstanceRequest::CreateInstance} Attempt [1] to create COM object failed. CLSID [{F4D3EB5B-C7C5-11D1-90DB-0000F879BE6A} (EnterpriseVault.DirectoryService.1)] Server Name ["EV-EXCH] Elapsed [0.004s] Result [No such host is known.  (0x80072af9)]
(EVPM)    <4060>    EV:L    STAWaitForMultipleObjectsEx: Leaving wait state with result: 258
(EVPM)    <4060>    EV:H    {VaultCreateInstanceRequest::ResolveMachineName} GetMachineNameUsingHostNameHelper failed. Server Name ["EV-EXCH] Error [No such host is known.  (0x80072af9)]

This issue can occur due to the lack of a registry value. 

To resolve this issue perform the following steps. 

-Take a back up of the registry on the EV server. 

- Create the following registry value:

\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault

New Dword: UseLocalDirectory

Value: 1

Restart the Admin Service and attempt EVPM again.