Enterprise Vault Policy Manager (EVPM) Fails Creating a Privileged MAPI Session.

book

Article ID: 100044992

calendar_today

Updated On:

Description

Error Message

The command prompt window will display the following:

Error (0x80040115) creating privileged MAPI session against Exchange Server 

A dtrace of EVPM will show the following:

(EVPM)    <11972>    EV:L    {ConfigureMsgServiceAttempt:#217} Trying ConfigureMsgService using PR_PROFILE_UNRESOLVED_SERVER [ex2013-mbx], attempt [1] of [5]
(EVPM)    <11972>    EV:M    {ConfigureMsgServiceAttempt:#231} ConfigureMsgService failed: [0x80040115]
(EVPM)    <11972>    EV:L    {ConfigureMsgServiceAttempt:#217} Trying ConfigureMsgService using PR_PROFILE_UNRESOLVED_SERVER [ex2013-mbx], attempt [2] of [5]
(EVPM)    <11972>    EV:M    {ConfigureMsgServiceAttempt:#231} ConfigureMsgService failed: [0x80040115]
(EVPM)    <11972>    EV:L    {ConfigureMsgServiceAttempt:#217} Trying ConfigureMsgService using PR_PROFILE_UNRESOLVED_SERVER [ex2013-mbx], attempt [3] of [5]
(EVPM)    <11972>    EV:M    {ConfigureMsgServiceAttempt:#231} ConfigureMsgService failed: [0x80040115]
(EVPM)    <11972>    EV:L    {ConfigureMsgServiceAttempt:#217} Trying ConfigureMsgService using PR_PROFILE_UNRESOLVED_SERVER [ex2013-mbx], attempt [4] of [5]
(EVPM)    <11972>    EV:M    {ConfigureMsgServiceAttempt:#231} ConfigureMsgService failed: [0x80040115]
(EVPM)    <11972>    EV:L    {ConfigureMsgServiceAttempt:#217} Trying ConfigureMsgService using PR_PROFILE_UNRESOLVED_SERVER [ex2013-mbx], attempt [5] of [5]
(EVPM)    <11972>    EV:M    {ConfigureMsgServiceAttempt:#231} ConfigureMsgService failed: [0x80040115]
(EVPM)    <11972>    EV:H    {ConfigureMsgServiceAttempt} (Exit) Status: [<0x80040115>]

Cause

This issue can occur when using the Hostname of the Exchange Server. 

Resolution

To resolve this issue use the Fully Qualified Domain Name when running (EVPM). 

Issue/Introduction

When attempting to use EVPM, it fails when creating a privileged MAPI session.
Powered by Wolken Software