EV Collection Task hangs at 'Mail file scan completed, copying histograms to destination'

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Article ID: 100045092

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Updated On:

Description

Error Message

<< Job Status >>
03/04/2019 21:07:14   Error while writing mail file EDPVERITASLAB-0.29.6.21-0.pst, deleting mail file and rewriting


<< icp >>
2019-03-04 21:07:45,052 INFO  [collection.ev.EVMailPostProcessor] (pool-17-thread-1:) Error while writing mail file EDPVERITASLAB-0.29.6.21-0.pst - [#422301] Error while trying to open mail file F:\EVTemp\dataStore_evidence_repo_abcdefg_69606140\EV-temp-0.27.6.1234\MailFiles\0\0.63.1.970356\EDPVERITASLAB-0.29.6.21-0.pst for writing - 105: Unknown exception occured while opening the PST file.
com.teneo.esa.icp.collection.ev.EVCollectionException: [#422301] Error while trying to open mail file F:\EVTemp\dataStore_evidence_repo_abcdefg_69606140\EV-temp-0.27.6.1234\MailFiles\0\0.63.1.970356\EDPVERITASLAB-0.29.6.21-0.pst for writing - 105: Unknown exception occured while opening the PST file.
    at com.teneo.esa.icp.collection.ev.MailWriterManagerBase.open(MailWriterManagerBase.java:240)
    at com.teneo.esa.icp.collection.ev.EVMailPostProcessor$BatchWriter.call(EVMailPostProcessor.java:1264)
    at com.teneo.esa.icp.collection.ev.EVMailPostProcessor$MailfFileWriterRunnable.run(EVMailPostProcessor.java:218)
    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at java.lang.Thread.run(Thread.java:748)


<< CwMsgToPst >>
2019-02-12 12:50:32,872 [80192] ERROR MailFileWriter CWMsgToPst - 105 : Unkown exception code, while trying to open the PST file
2019-02-12 12:54:21,836 [57692] ERROR MailFileWriter CWMsgToPst - Message writing to PST store failed:

 

Cause

Multiple PST Writers are causes a race condition within the Outlook PST writer function.

Resolution

Remove the additional PST writers by removing any value for the following ESA property

esa.collection.ev.pst_writer_ic_source_accounts

 

Issue/Introduction

The Enterprise Vault (EV) collection task stops responding after the line 'Mail file scan completed, copying histograms to destination' is logged in the Job Status log.