Error Message

<< Job Status Log >>

An error occurred during ExchangeCollection. Status code 440,868 , 440868 There is no Discovery Search folder found for the specified search
 

<< ExchCollection_output Log >>

 Could not find Search Name:< Search Name > in Discovery Search Mailbox

<< Icp-remoteicpjob Log >>

INFO  [collection.event.FailTaskEvent] (RPC-thread-1 - VERITASLAB01.Discovery2.com:2595:936435933386593151 Skipping setting exception property on FailTaskEvent
 com.teneo.esa.icp.collection.EsiCollectionException: 422243 An error occurred while running a collection task - {0}

The primary causes for this issue would be the Search name is misspelled, the Search is assigned to a different Discovery Search Mailbox, or the eDP Exchange Source Account does not have the Full Access permissions to the Discovery Search Mailbox.  A secondary cause would be the quantity of Searches assigned to a Discovery Search Mailbox exceeds 221 Searches.

For the primary causes, please
a. Verify the exact syntax for the Discovery Search.
b. Verify which Discovery Search Mailbox the Search is assigned.
c. Consult the Exchange Administrator to confirm the eDP Exchange Source Account has Full Access to the Discovery Search Mailbox.

To verify the secondary cause where the quantity of searches exceeds the 221 search limit:  
a. Increase the eDP Exchange logging

Navigate to System > Support Features
Choose Property Browser
   Name of property to change: esa.common.rootlogger.ExchangeCollection
   New value (leave blank to remove): debug,ExchangeCollection
   Confirm change. Are you sure?* (check this box)
Click the Submit button

b. Execute the Exchange Discovery Search collection task

c. Examine the ExchCollection_output log file for:
Found Folder DisplayName:

Log location: D:\CW\Vxx\Logs

d. Determine if there are over 221 'Found Folder DisplayName' lines in the log.
 

WORKAROUND:
If the Discovery Search Mailbox has more than 221 searches assigned:

Option 1:
- Have the Exchange Administrator create a new Exchange Discovery Search Mailbox
- Assign Full Access to the new Mailbox
- Execute a new Active Directory synchronization on the eDP server to discover the new Mailbox
- Create the new searches using the new Discovery Search Mailbox

Option 2:
- Rename the 'missing' search with a preceding underscore; this action will allow the search to move to the top of the list and will exist in the first 221 searches.
- Create any new searches with the preceding underscore

Example:
Original Search Name:  VeritasTest
New Search Name: _VeritasTest

This issue is resolved in versions 9.1.2 and 9.2