Event ID 6882 when retrieving items from secondary storage.
Article ID: 100045251
Updated On:
Description
Error Message
The Event Log may show the following:
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Date: 1/30/2019 07:35:07
Event ID: 6882
Task Category: Storage Online
Level: Error
Computer: EVServer1.local
Description:
Unable to complete retrieval request
Reason: The data is invalid. (0x8007000d)
Vault: Analysis
Vault Id: 1CD83CA5D6A0X4546A2BB04D8D2669FC31110000MBX01Site
Item Id: 201807188864493~201801120359170000~Z~B153X86X804EB071CFCBAEDCC6D838G1
Reference: Vault/RI
Extended Item Info: 1CD83CA5D6A0X4546A2BB04D8D2669FC31110000MBX01Site+201807188864493~201801120359170000~Z~B153X86X804EB071CFCBAEDCC6D838G1+19++308773+2+42569.74583333333400000+173+530022+1fc1c086-95c7-4694-822c-a2980e3717evbucket03+1133281+13+5616957+1+0+0+681?1+233+1675981787+0+B153X86X804EB071CFCBAEDCC6D838G1+19+12+42569.74583333333400000+0+0+++1+0+0+1+1
Supplementary Info:
2019-04-13T07:35:07+01:00 ID: 6835
Failed to extract CAB file. Reason: The data is invalid. (0x8007000d). CAB File: F:\EVStorage\PTN 2\2018\07-18\B\Collection308776.ARCHCAB
When inspecting the associated ARCHCAB on primary storage at the following location it may show as a 0 Byte files: F:\EVStorage\PTN 2\2018\07-18\B\Collection308776.ARCHCAB (Note: This sample was taken from the event ID above).
When inspecting the contents of the associated MigratedFileID on secondary storage we will see a Block_Map_File with a size of 1 byte and more recent modified date that is out of step with the other files in the folder.
'1fc1c086-95c7-4694-822c-a2980e3717evbucket03' (Note: Taken from the event ID above.)
For Example:
Name Size Date Modified
IMAGE_PROPERTIES 14 Bytes 2/20/2018
BLOCK_MAP_FILE 1 Bytes 4/17/2019
2 1 MB 2/20/2018
1 1 MB 2/20/2018
0 1 MB 2/20/2018
A Dtrace of EVStgOfflineOPNS will show the following:
Note: It will be necessary to set 'Log Level' = Everything and 'Log Curl Message' = Yes on the Advanced tab of the Properties on the affected partition in order to capture this trace.
EV:M OST Streamer: [TID:24312] [Plugin] generic:1CE10A4A0431E94EBF9B446D4FA5F8B5: uploading block map file for empty image to server.Cause
The cause of this issue is due to an issue in the product where the BLOCK_MAP_FILE is updated incorrectly.
Resolution
This issue is resolved with the release of Enterprise Vault 12.4.2 and Enterprise Vault 12.5 available from Downloads.
Issue/Introduction
Additional Information
