Reproduction steps:

Step 1. Configure Enterprise Vault environment with Enterprise Vault Office Mail App (OMA) configured.

Step 2. Open two browser tabs, one open Enterprise Vault Search (EVS) and the other open Outlook Web Access (OWA).

Step 3. Open any of the Enterprise Vault shortcut in the OWA.

Step 4. When you perform a search in the EVS, the above dialog message is output.

This issue has been observed in the following environments.

Enterprise Vault 11.0.1(CHF5)
Enterprise Vault 12.3.1

Error Message

-----------------------------------------------------------------------
 Something went wrong. Contact your Enterprise Vault administrator.
-----------------------------------------------------------------------

 

The following messages will be logged to Dtrace of w3wp on the Enterprise Vault server when the issue occurs.

--------------------------------------------------------------------------------

{EVS} Session IsAlive flag is null for Current Request without ByPass session timeout.
{EVS} Inside IErrorHandler.HandleError(). Session Expired. The reason could be either

--------------------------------------------------------------------------------

 

Workaround:

Follow the steps below to change EVS to use a unique ASP session cookie name.

1. Open the folder \Enterprise Vault\EVSearch\EVSearchClient on the Enterprise Vault server.

2. Copy the Web.config file in that folder to another name for backup.

3. Open the Web.config file in a suitable text editor.

4. Find the following line in the file:

 

5. Rewrite the relevant line as follows:

 

6. Save the changes and exit the editor.

Changes will be reflected immediately.

This issue is resolved in 14.4.2 & later versions. Go to the Download Center and upgrade.

EVS and OWA's Enterprise Vault app OfficeMailApp.aspx uses session cookies.
EVS and OfficeMailApp.aspx have separate session information for session management.
Even though they are managed separately, the session cookie name of the Session ID used by them are the standard session management cookie name ASP.NET_SessionId used by ASP, so they can overwrite each other's cookie.

When opening an Enterprise Vault shortcut in the OWA and performing a search in the EVS, the following error is diplayed: -----------------------------------------------------------------------
Something went wrong. Contact your Enterprise Vault administrator.
-----------------------------------------------------------------------

Reproduction steps:

Step 1. Configure Enterprise Vault environment with Enterprise Vault Office Mail App (OMA) configured. Step 2. Open two browser tabs, one open Enterprise Vault Search (EVS) and the other open Outlook Web Access (OWA). Step 3. Open any of the Enterprise Vault shortcut in the OWA. Step 4. When you perform a search in the EVS, the above dialog message is output. This issue has been observed in the following environments. Enterprise Vault 11.0.1(CHF5)
Enterprise Vault 12.3.1

JIRA: CFT-1945