eDP EV Cloud collections fail with 'System has aborted the job because it is taking longer time than expected. 86575.0 seconds to complete'
Article ID: 100045624
Updated On:
Description
Error Message
<< Job Status >>
COLLECTION job info :System has aborted the job because it is taking longer time than expected. 86575.0seconds to complete.Please contact ev.Cloud customer support.To increase time out please configure property - 'esa.evcloud.job.time.out.in.minutes'.
<< icp.remoteicpjob >>
EV.Cloud job has timed out after polling for 86,575 secs.
Cause
eDP/Clearwell places a 24 hour timeout on the process of downloading emails from EV Cloud. If the 24 hour timeout is exceeded, eDP/Clearwell determines the collection task to be a failure.
Resolution
Increase the timeout to allow larger exports to complete.
ESA Property:
esa.evcloud.job.export.time.out.in.secs
Value:
for 2 days: 172800
ESA Property:
esa.evcloud.job.polling.time.out.in.secs
Value:
for 3 days: 259200
Issue/Introduction
