SearchFolderManager.exe fails in environments where MAPI/HTTP is the only allowed Exchange protocol

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Article ID: 100045702

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Updated On:

Description

Error Message

The failure looks like this in a dtrace of the searchfoldermanager process:

201    10:03:42.831     [5644]    (SearchFolderManager)    <12476>    EV:L    {HrMAPIOpenMsgStoreKvs:#59} Opened msg store [0x8004011d]

 

Cause

Not yet determined.

 

Resolution

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.
 
Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.

Issue/Introduction

The administrator has configured Enterprise Vault (EV) to archive via MAPI over HTTP, which is supported in EV 12.2 and later. The administrator disallows any other protocols for communication between Exchange and clients. In this configuration, the SearchFolderManager.exe utility fails to create the required Search Folders in the Exchange Mailboxes for folders that contain large numbers of items.

Additional Information

JIRA: CFT-1538
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