Error Message

Event ID: 20546

A Dtrace of the EvPlaceholderService process on the file server will show the following: 

(EvPlaceholderService)  <872>  EV:M    Entry: SaveFileServerProperiesToCache
(EvPlaceholderService)  <872>  EV:H    {DODInfoCache::SaveFileServerProperiesToCache} HRXEX fn trace : Error [0x80070906], [d:\builds\13_\ev\vh-12.4-m\sources\source\common\source\dodinformationcache.cpp
(EvPlaceholderService)  <872>  EV~E    Event ID: 20546 Failed to update the "Delete archived file when placeholder is deleted" cache. The archived item will not be deleted when its placeholder is deleted. |
(EvPlaceholderService)  <872>  EV:H    Error updating DOD cache: error 0x80070906
 

The return code 0x80070906 indicates the following: Shared resource does not exist.

This error can occur if a volume that is configured under the File Server target in Enterprise Vault (EV) is no longer available as a share on the file server.  EV is attempting to cache data locally and the missing share will cause this error to occur.  

This may have occurred if data was migrated to another share/server and the target was not removed from EV.  

If the share has been removed from the file server ensure that all Folder targets and the Volume is removed from the EV configuration and this error will no longer appear.  A 20547 event indicating the cache was updated properly should be seen on the file server. 

Note: Migration of the data to new share/server should have occurred prior to removing the share from the file server target.  This will ensure that the database paths are consistent with the current data location.