Unable to apply license to eDiscovery Platform
Article ID: 100045851
Updated On:
Description
Error Message
[#280000] License Error: can't deserialize from XML
Cause
N/A
Resolution
1. On the eDP server please open a command prompt in d:\CW\vxx\.
2. Copy the following folder and paste it to a backup location:
d:\cw\vxx\license\current
3. Run the command:
b clean-license
4. Delete the contents of d:\cw\vxx\license\current
5. Restart services via option 3 and 4 of Clearwell Utility.
6. Try applying the license in the eDP user interface again.
If that does not work, please try the following:
1. On the eDP server please open a command prompt in d:\CW\vxx\.
2. Copy the following folder and paste it to a backup location:
d:\cw\vxx\license\current
3. Run the command:
b clean-license
4. Delete the contents of d:\cw\vxx\license\current
6. Recreate the current folder
7. Copy the new SLF license to d:\cw\vxx\licenses\current
8. Run option 7 (Build Incremental Configuration Changes) from the Clearwell Utility.
9. Try applying the license in the eDP user interface again.
Issue/Introduction
