An eDiscovery Platform export fails after multiple auto-recovery attempts
Article ID: 100045869
Updated On:
Description
Error Message
Job log shows:
Starting PST export.
Starting auto-recovery of the recoverable errors. Attempt #:1
Starting auto-recovery of the recoverable errors. Attempt #:2
Remote job log shows:
2019-07-01 08:35:25,571 WARN [STDERR] (RPC-thread-1 - server.company.com.:2595:6470373408477803896:) java.io.IOException: System error 53 has occurred. The network path was not found.
Cause
This is caused by eDP being unable to access the network path of the export destination.
Resolution
Verify if the path can be reached from the eDP server as the EsaApplicationServiceAccount or the Windows authentication for Clearwell appliance account if specified. If it cannot be reached, check with the Windows/Network team.
Issue/Introduction
An eDiscovery Platform export fails after multiple auto-recovery attempts. Retrying the job fails.
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